InformationSir Francis Bacon said “Knowledge is Power” and in terms of the labour landscape in South Africa today, knowledge and information on workplace issues is vitally important, for contact centre employees and employers alike.
The NCCU has as one of its objectives, the dissemination of interesting and useful information to its members. It is through the sharing of this knowledge that people are empowered.
The information gathered by the NCCU and posted on the site covers many different labour-related topics, including information relating specifically to the contact centre environment. These are updated regularly so that you have pertinent and relevant information at your fingertips. |
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![]() | Call Centre Agent Summit - Gold Reef City 20 - 21 October 2009 |
| For the first time in South Africa, Call Centre Agents from various organisations will converge on Gold Reef City for the 2009 Call Centre Agent Summit. Seminars and conferences are no longer exclusive events set aside for managers and supervisors. A...more |
| YOU CAN NOW REGISTER AS A MEMBER ONLINE |
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| Increase in Basic Conditions of Employment Act Threshold Earnings |
| On the 13th of May 2011 Minister Mildred Oliphant increased the annual threshold earnings from R149736.00 (R12478 p/m) to R172 000 (R14333.33 p/m). For the purpose of defining the word 'threshold', it means the following, which is a direct quote from...more |
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| Unfair Disciplinary Hearing |
| The Labour Relations Act (LRA),provides that “every employee has the right not to be- (a) unfairly dismissed; Section 188 of the LRA deems a dismissal to be unfair if the employer fails to prove- (a) that the reason for the dismissal is a fair ...more |
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