Employee Section

The NCCU recognises that contact centre employees are integral parts of businesses these days, and the contact centre is often the “engine room” where customer needs are addressed and core business functions are fulfilled. Whichever position you hold in a contact centre, you are important.

But what happens when you begin to feel less important? What happens when things start to go wrong? What happens when your working conditions do not measure up to your expectations?

That’s when the NCCU is there for you.

The NCCU offers you support and protection when it comes to labour-related and workplace issues. We protect the interests of our members, individually and collectively, in relation to employers, and otherwise, and generally to raise the status of contact centre employees like you.

We try to represent members in all matters that may arise in your working environment between you and your employer, so that if things do go wrong, you have a voice. Now ask yourself “Can I risk not having a voice when I need it most?” If you want peace of mind, then you need to be a member of the NCCU – apply now for great benefits and loads of unique benefits.