About The National Contact Centre Union

Contact centres have become a core function in the operation of many businesses and staff loyalty in contact centres is important. Commitment and communication from management is equally important in retaining key staff.

The biggest driver of loyalty in contact centre agents is the reputation of the organisation, followed by fairness at work, satisfaction with day-to-day activities and creating feelings of accomplishment. The NCCU offers valuable labour-related services to its members in order to create this loyalty, through the provision of information relating to industry standards and the betterment of working conditions within the contact centre industry.

As a union representing one of the fastest growing sectors in South Africa, the NCCU offers support and protection to its members when it comes to labour-related issues in the workplace. The benefits are clear: